Calculating AV System ROI
Learn to quantify the return on investment for AV systems, including voice control, through time savings, productivity improvements, and support cost reduction.
1. Understanding AV Investment Categories
AV investments fall into categories: infrastructure (displays, control systems), user experience (voice control, auto-framing cameras), and management (monitoring, analytics). Each category has different ROI drivers.
2. Quantifying Time Savings
Meeting delays from AV issues cost organizations significantly. If 10 minutes per meeting is lost to technology problems, and an organization has 1,000 meetings per week, that's 166 hours of lost productivity weekly. Quantify your organization's specific impact.
3. Calculating Support Cost Reduction
Determine your current cost per AV support ticket (technician time, travel, impact of delays). Multiply by ticket volume. A 70% reduction in tickets translates directly to cost savings and IT capacity recovery.
4. Valuing User Satisfaction
While harder to quantify, user satisfaction impacts employee engagement and retention. Survey employees about meeting technology frustration. Track satisfaction improvements after upgrades.
5. Building the Business Case
Combine quantifiable savings with strategic benefits. Present total cost of ownership including installation, training, and ongoing management. Show payback period and ongoing annual savings.
6. Tracking Actual ROI
After implementation, measure actual results against projections. Track ticket reduction, meeting start times, and user satisfaction. Document success for future investments.
Key Takeaways
- AV investments have quantifiable ROI through time and support savings
- Meeting delays have significant organizational cost
- Support ticket reduction is directly measurable
- User satisfaction impacts broader organizational metrics
- Track actual results to validate projections
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